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Customized Voice of Customer solutions to meet your unique needs

Listen to your customers continuously through multiple channels

Obtain timely insights to make informed decisions

Identify new opportunities at the right time

Monitor and improve customer service, satisfaction and loyalty in realtime

Solve problems before they arise and prioritize solutions

Easily evaluate customer response to an idea before introducing a product/service to market

Obtain year-over-year trends & customizable analyticsusing our stateoftheart online reporting platform


Customer Loyalty

Customer Satisfaction

Service Satisfaction

Employee Engagement

Market Research

Academic Insights

Website Feedback

Ad Testing

Case Study


University in New York City

Project Objectives

A major university in New York wanted to collect and analyze feedback from varsity athletes to improve coaching,training and practice facilities

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  • There was a gap in athlete engagement and communication across different sports
  • There was no uniform system to collect and analysis varsity athlete's feedback
  • There was no centralized mechanism to view reports, understand trends and take informed decision
  • Datagain helped the university‚Äôs Athletics Department to design a comprehensive survey questionnaire covering all varsity sports
  • We provided management for collecting on-going feedback from varsity athletes
  • We helped develop a centralized, exhaustive analytics and reporting platform
  • The university was able to collect crucial information from their varsity athletes and take informed decisions
  • The university was able to monitor satisfaction trends of varsity athletes and make timely improvements in coaching, training and practice facilities
  • The university was able to run customized reports to answer specific questions at any time using the online reporting platform developed by Datagain

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Contact Us

Please contact us for more information or to get a cost estimate. Our offices are open from 9 am to 6 pm Eastern Time, Monday through Friday.

709 Mainsail Lane
Secaucus, NJ 07094
Phone: 1-201-598-1767