Privacy Policy

Thank you for choosing Datagain Services. We are committed to protecting your privacy and providing you with a secure experience while using our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect:

a. Personal Information:

We may collect personal information such as your name, email address, phone number, and payment details when you interact with our services. When utilizing specific solutions such as ANT, Connect, DIMS, PTP, Cortex, and BPM, additional personal information relevant to the respective services may be collected, including but not limited to, document content, case data, and business-related information.

b. Usage Information:

We gather information about how you use our website and services, including your IP address, browser type, device information, and cookies. This helps us understand user preferences, optimize performance, and improve user experience.

c. Client Data:

In the course of providing our services, we may process data on behalf of our clients. This may include sensitive information such as medical records or financial data. We handle such data with the utmost confidentiality and in accordance with our clients’ instructions and applicable laws and regulations.

2. How We Use Your Information:

a. Providing Services:

We use your information to deliver the services you request, such as transcription, translation, or data analysis. This includes utilizing data provided by you to perform the specific tasks outlined in our service agreements.

b. Improving Services:

Your feedback and usage data help us enhance and optimize our services to better meet your needs. We may analyze aggregated data to identify trends, develop new features, and enhance overall service quality.

c. Communication:

d. Legal Compliance:

We may contact you to provide updates about our services, respond to inquiries, or inform you about new offerings. You may choose to opt out of non-essential communications at any time.

We may use your information to comply with legal obligations, resolve disputes, and enforce agreements. This may include responding to lawful requests from government authorities or regulatory bodies.

3. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits. Access to your data is restricted to authorized personnel only, and we provide ongoing training to ensure our employees understand their responsibilities regarding data protection.

4. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining records to comply with legal, accounting, or regulatory requirements.

5. Disclosure of Information:

We may share your information with third-party service providers who assist us in delivering our services, subject to confidentiality agreements. These providers may include cloud hosting providers, payment processors, and analytics services. Your data may be disclosed if required by law, in response to legal process, or to protect our rights, property, or safety, or that of others. We will take reasonable steps to notify you of any such disclosures, unless prohibited by law or court order.

6. Your Rights:

You have the right to access, update, or delete your personal information. You may also request restrictions on its processing or object to its use under certain circumstances. To exercise these rights, please contact us using the information provided below.

8. International Data Transfers:

As a global company, we may transfer your personal information to locations outside of your country for processing and storage. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and provide adequate safeguards for your information.

9. Changes to This Policy:

We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate channels.

10. Contact Us:

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for entrusting Datagain Services with your privacy. We are committed to maintaining the confidentiality and security of your personal information.

7. Solutions Specific Privacy Sections:

a. ANT:

Our ANT solution collects and processes data relevant to its functionality, including user interactions, preferences, and content. This data is used solely for providing and improving the ANT service and is subject to the same security and privacy standards outlined in this Privacy Policy.

b. Connect:

When utilizing our Connect Document Translation service, we collect and process personal and business-related information contained within the documents submitted for translation. This information is used exclusively for translation purposes and is treated with the utmost confidentiality.

c. DIMS (Digital Integrated Management Solutions):

d. PTP (Property Tax Plus):

DIMS collects and processes data related to case management, participant information, and program operations. This data is used solely for the purpose of managing and supporting client programs and is subject to strict confidentiality and security measures.

Our PTP solution collects and processes personal and property-related information necessary for property tax administration. This information is used exclusively for tax-related purposes and is handled in accordance with applicable laws and regulations.

e. BPM (Business Process Management):

BPM collects and processes data related to business processes, workflow management, and performance metrics. This data is used for optimizing operational efficiency and productivity and is subject to stringent security and privacy controls.

f. Cortex:

Our Cortex solution processes data from both digital sources and physical mail (via our Digital Mailbox service), such as property tax bills and assessment notices. We utilize Autonomous AI Agents, OCR, and NLP technologies to digitize, classify, and extract specific data points—including Parcel IDs, assessed values, tax years, and remittance details. This data is processed to automate workflows, validate against jurisdiction records, and integrate with client ERP or tax payment systems. Physical mail is handled in secure facilities with strict access controls before being digitized and securely routed.

PRIVACY POLICY