Building Creative & Custom Solutions Together
Explore our innovative & personalized Customer Experience Solutions. Get unparalleled Technical Support & Integrated Omnichannel Solutions
About Us
At Datagain, our team of dedicated professionals specialize in crafting custom solutions for businesses of any size. We leverage our omnichannel approach to help clients maximize customer support efforts, minimize costs and boost efficiency. With years of experience in the contact center industry, we understand the challenges that come with providing exceptional customer service. That’s why we’re committed to delivering personalized solutions that meet our clients’ unique needs. Let us help you provide the best customer support experience possible.
Clients
Services
Inbound & Outbound Call Center
Looking for reliable and efficient customer service solutions? Our Inbound and Outbound Contact Center offers a seamless experience for incoming and outgoing calls, ensuring your customers receive prompt and personalized attention every time. Our cutting-edge technology and highly trained team guarantee your customers' needs are met, and their issues are resolved satisfactorily.
Customer Care Call Center
Your customers deserve the best, and that's exactly what our Customer Care Call Center delivers. Our team of experienced professionals is devoted to providing exceptional customer service around the clock. We listen, understand, and solve your customers' problems, creating a positive experience that keeps them returning for more.
Email Support
Need help managing your email support? Our expert team delivers comprehensive email support services, ensuring your customers receive timely and accurate responses to their inquiries. From account set-up to technical troubleshooting, we've got you covered.
Social Media Support
The first point of contact for customers in today's digital age is often social media. Our Social Media Support team can assist you in managing your social media channels, responding to customer inquiries, and engaging with your audience to establish a positive online presence.
Chat Support
Looking for a personalized and efficient way to provide customer support? Our Chat Support team is here to help. With real-time chat functionality, our team provides quick and practical solutions to your customers' queries, ensuring their issues are resolved promptly. Our Chat Support services are available 24/7, so your customers can contact us anytime.
Technical & IT Helpdesk Support
The vital role of technology in the contemporary business world is undeniable. To remain competitive, a robust technical foundation is crucial. At Datagain, we provide top-of-the-line IT helpdesk and technical support services to help you establish a best-in-class technical framework.
Key Benefits Of Our Omnichannel Contact Center
Improved Customer Experience
At the heart of our Customer Experience Solutions is enhancing the customer journey. We collaborate closely with our clients to understand their requirements and expectations, delivering customized solutions to enhance satisfaction and foster loyalty.
Better Efficiency
Efficiency is vital to delivering outstanding customer service. Our solutions are designed to streamline your processes, reducing wait times and increasing first-call resolution rates. We leverage the latest technology and employ highly trained staff to ensure your customers receive prompt, accurate and efficient support.
Increased Scalability
As your business expands, so do your customer service needs. Our solutions are designed to scale your business, providing the flexibility to meet changing demands. With our support, you can focus on growing your business while we care for your customer service needs.
KEY FEATURES OF OUR DIGITAL CONTACT CENTER
Automated Call Distribution
1
Automated Call Distribution (ACD) utilizes criteria such as availability, skills, and customer account data to route incoming calls.
Interactive Voice Response (IVR)
2
IVR enables customers to interact seamlessly with Datagain’s contact center and resolve all their queries.
Omnichannel Support
3
Omnichannel Support allows customers to connect with Datagain via phone, email, chat, & social media.
Reporting and Analytics
4
Reporting & Analytics provides companies with valuable insights into customer behavior and contact center performance.
Quality Assurance
5
Quality Assurance Tools help Manage, Track & Measure contact center performance & customer satisfaction.
Integrations
6
Integrations enable companies to connect their contact center with systems such as CRM, providing immersive experiences.
24/7 Support
1
We provide round-the-clock service to our clients, adapting to evolving customer requirements.
Scalability
2
We target sustained growth with flexible resources to increase profits and decrease operational costs.
Reliability
3
Our state-of-the-art infrastructure is designed with redundancy and failover capabilities to ensure uninterrupted service.
Adaptable Solutions
4
With domain expertise spanning industries, we serve our clients per their industry and custom needs.
Cost-Effective
5
By partnering with Datagain, you can reduce your operational costs significantly, by up to 30-40%.
Why Us
Our Customers' Voice
Previous
Next
Contact Us
We’d love to hear from you. Please fill out this form and we’ll get back to you soon.
Company
Support
Copyright © 2023 BPM Limited